Request account deletion / Gusaba gusiba konti
To request deletion of a Citizen Property Rwanda account and associated personal data, call +250 788 363 216 and say you wish to request account deletion. Provide the account email or phone only after support verifies you are the account owner. Do not send your password, OTP, PIN or ID image in an unsolicited message.
After identity verification, an authorized administrator will review the request, remove or de-identify data that does not need to be retained, and explain records that must be retained for legal, fraud-prevention, accounting or contract purposes. Some property listings, transactions and contracts may remain subject to lawful retention rules. Request status is communicated through a verified channel.
This page offers a manual deletion request channel, not an automatic one-click deletion function. Do not assume the account has been deleted until the support team confirms completion.